In our connected world, almost every organization has an online presence they rely on heavily to support the bottom line. Amid the ongoing crisis, that hasn’t been more true than now. While the web can streamline endpoint processes like sales, it also functions as a critical gateway for customer engagement. That’s why companies need to place increased emphasis on their online presence for brand building – and where SEO tools can make all the difference.
SEO has always been a critical tool for optimizing a company’s brand online in order to drive leads into the sales funnel. However, in light of recent events that have made brands’ online presence the main channel of customer engagement, we need to ensure we are pivoting and shifting strategies to meet consumer needs in this new reality. With a crowded landscape and more content competing for consumer attention than ever, it’s vital that brands leverage SEO technology to ensure they’re maximizing brand awareness online in order to continue generating revenue by converting leads into loyal customers. Here’s how:
Encourage new customer recruitment and acquisition
Building a brand starts with converting audiences from being “new visitors” – checking out a website to learn about the company – to a “brand visitor” – visiting the webpage because of what they know about the company. This means increasing the volume of non-brand-traffic, which can be done by leveraging SEO insights to understand what consumers are searching for and finding the best route to exposure to rank high in their searches. And the more familiar consumers are, the more likely they are to keep coming back – a recent study from Econsultancy found 82% of consumers click on brands they are familiar with first before looking at other options. With exponentially more brand options to turn to than ever, a sense of familiarity and consistency will help you create an engaged and loyal customer base.