Did you know that 71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others?
Not long ago, businesses would focus on newspapers and advertising through print. They still do, but clearly, digital media has taken over a major share of the branding budget in 2018. Now with smartphones and social media technology, businesses prefer to surf the tide of customer service using new-age marketing technologies. Social Media Marketing clearly demonstrates how technology amplifies brand messaging and meets new benchmarks in customer service benchmarks.
B2B marketing insights incorporated in social media are effective methods for traffic generation, interactive engagement and brand association.
- IBM Watson worked with the US open to deliver real-time insights on Instagram of new engagements and experiences for millions of online fans. Customers form associations with the event and the brand, thus being an effective real-time marketing scenario.
- A video is often named as the tool which has helped gain traffic in various areas of businesses. In the area of video marketing for B2B marketing efforts, 97% of marketers believe that videos have helped increase user understanding of a certain product/service.
- Real-time responsiveness plays a critical role in customer experience. A great example of this is the Facebook page of Bluehost. Bluehost is one of the leading web hosting services company and boasts of a strong social media presence. The unrelenting efforts of their social media team provide opportunities to the brand in coordinating with their audience on real-time concepts.