Consumers have never had so many ways to engage with brands, but despite that, a majority of them still prefer the old reliable channel of email marketing. With so much buzz around social media, SMS text messaging, and push notifications, it might seem like the right time to deprioritize email as an engagement channel. But new research shows that would be a huge mistake.
MoEngage conducted a consumer survey across four key global markets: the United States, Canada, the United Kingdom and Germany. The goal was to understand better what consumers expect in communications from brands and how they want their personal data used by brands to deliver a better experience. We learned from this exercise that 33% of all respondents still put email at the top of the list when it comes to preferred engagement channels.
In fact, 39% of global respondents said they would like to receive weekly emails from their favorite brands that contain highly personalized offers. This same survey did show an increase in the adoption of mobile apps, SMS, push notifications, and chatbots as engagement channels – and these are still important as part of your multichannel strategy. Yet, email still reigns supreme. Why?
Here are the top six reasons brands must place email marketing at the top of their priority list:
It Reaches an Audience That Wants to Be There
Email marketing is the best method of direct response marketing there is. That’s because users have raised their hands and actively opted into hearing from you, so they’re more willing to open them to learn about the latest products, sales and personalized offers based on their previous purchase history.
Email is Ubiquitous
While not every global consumer has a social media account, it’s a safe bet they have an email address. Whether you’re enticing new customers or trying to reengage with your existing base, email is still highly valued across internet users. Even in emerging countries where reliable internet infrastructure is not widespread, email is the de facto communication tool. In 2019, the number of global email users was 3.9 billion, and by 2024 is expected to reach 4.3 billion.
Personalization is Easy with Email
Email marketing began as a one-way broadcast to reach the largest possible number of potential customers. Fast forward to today, when advancements in AI, data collection, audience segmentation and analysis make it easier than ever for marketers to create highly personalized email messages.