Chat Updates: Add or Change Website Widget "*" indicates required fields 1Contact Information2Add a New or Change an Existing Website Widget?3Add a New Website Widget4Change an Existing Website Widget What this form is used for:This form is for Website Widgets. A Website Widget contains an optionally selected Chat, Form, and/or Callback Form. A Website Widget lets you optionally set working hours for the Chat & Form options in the widget; this feature allows the Chat option in the widget to only be displayed during your normal working hours. The Website Widget also allows you to set a custom welcome message when someone visits a page with the Website Widget on it. This form is NOT the form to add or modify existing Chats or Forms. Please go back to the Service Ticket page and find the appropriate form if you only want to add or modify an existing Chat or Form.Check this box to continue* I am on the Correct Form Based on the Form Use Text Above Company Name* Your Name* First Last Your Email Address*Updates about your ticket will be sent to this email address. Please Verify You're Not a Robot Before Continuing What Do You Need?* Add A New Website Widget Change an Existing Website Widget Short Description*This description will be used when contacting you via email to help you identify which ticket has been updated. Name Your New Website Widget:*This name will not be displayed on your website. This name is only for your TWP team and for you to reference this specific widget. Pick Your Widget Colors*You can use any color from here; to ensure we use the correct color please only paste in the hex value if you use this tool. Alternatively, you can manually type in a color name and we will attempt to match it.Background ColorIcon ColorWhich Position do You Want the Website Widget to Appear in?*Upper LeftUpper MiddleUpper RightLower LeftLower MiddleLower RightShow the Website Widget*Immediately After Page Load3 sec. After Page Load5 sec. After Page Load7 sec. After Page Load10 sec. After Page Load15 sec. After Page Load20 sec. After Page Load25 sec. After Page Load30 sec. After Page Load40 sec. After Page Load1 min. After Page Load2 min. After Page LoadShould the Website Widget to Appear on Mobile Devices?*YesNoWill this Website Widget Have Chat Connected to It?*YesNoWill this Website Widget Have a Form Connected to It?*YesNoWill this Website Widget Have a Callback Form Connected to It?*YesNoWill this Website Widget Have a Welcome Message?*YesNoWebsite Widget Chat ConfigurationWhich Chat(s) Should be Connected to this Website Widget?* Add RemoveShould the Chat Display During All Hours?*YesNoWhich Days Should the Chat not be Shown in the Website Widget?* Monday Tuesday Wednesday Thursday Friday Saturday Sunday Chat Start Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Chat End Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Should the Chat Display On All Pages the Website Widget is On?*YesNo, on all pages except:No, on selected pages only:No, on all pages except:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveNo, on selected pages only:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveWebsite Widget Form ConfigurationWhich Form Should be Connected to this Website Widget?*Should the Form Display During All Hours?*YesNoWhich Days Should the Form not be Shown in the Website Widget?* Monday Tuesday Wednesday Thursday Friday Saturday Sunday Form Start Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Form End Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Should the Form Display On All Pages the Website Widget is On?*YesNo, on all pages except:No, on selected pages only:No, on all pages except:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveNo, on selected pages only:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveWebsite Widget Callback Form ConfigurationWhich Callback Form Should be Connected to this Website Widget?*Should the Callback Form Display During All Hours?*YesNoWhich Days Should the Callback Form not be Shown in the Website Widget?* Monday Tuesday Wednesday Thursday Friday Saturday Sunday Callback Form Start Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Callback Form End Time*Unless specified in the notes below, we will apply the selected time in the timezone of the main office you do business with us from. Hours : Minutes AM PM AM/PM Should the Callback Form Display On All Pages the Website Widget is On?*YesNo, on all pages except:No, on selected pages only:No, on all pages except:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveNo, on selected pages only:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveWelcome Message PromptWelcome Message Display Mode*All pages except:Selected pages only:All pages except:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveSelected pages only:*You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Add RemoveWelcome Message Image*This image can be a person or your logo. Please keep the image ratio in mind when selecting an image; refer to the Website Widget welcome message diagram for an example.Accepted file types: jpg, jpeg, png, , Max. file size: 5 MB.Bold Text* Welcome Message Text* Welcome Message Show Delay*Immediately When Widget Loads3 sec. After Widget Load5 sec. After Widget Load7 sec. After Widget Load10 sec. After Widget Load15 sec. After Widget Load20 sec. After Widget Load25 sec. After Widget Load30 sec. After Widget Load40 sec. After Widget Load1 min. After Widget Load2 min. After Widget LoadFinishing TouchesSupplemental Files For Website Widget CreationPlease make your file names distinguishable so your TWP Project Coordinator knows what the file is for. Drop files here or Select files Accepted file types: pdf, jpg, jpeg, png, doc, docx, xls, xlsx, zip, Max. file size: 16 MB, Max. files: 5. Is there anything else you want us to know for the Website Widget Creation?You can put any extra information you think would help us implement your change requests here. Name of the Website Widget to Modify* Describe in Detail the Changes You Want to Your Website Widget*A list of available Website Widget options can be found by clicking the buttons below the text area.Show or Hide Website Widget Fields Hide Website Widget Fields Show Website Widget Fields Which Position do You Want the Website Widget to Appear in? Upper Left Upper Middle Upper Right Lower Left Lower Middle Lower Right Show the Website Widget Immediately After Page Load 3 sec. After Page Load 5 sec. After Page Load 7 sec. After Page Load 10 sec. After Page Load 15 sec. After Page Load 20 sec. After Page Load 25 sec. After Page Load 30 sec. After Page Load 40 sec. After Page Load 1 min. After Page Load 2 min. After Page Load Should the Website Widget to Appear on Mobile Devices? Yes No Will this Website Widget Have Chat Connected to It? Yes No Will this Website Widget Have a Form Connected to It? Yes No Will this Website Widget Have a Callback Form Connected to It? Yes No Will this Website Widget Have a Welcome Message? Yes No Website Widget Chat Configuration Which Chat(s) should be connected to this Website Widget? Provide the Name(s) of Existing Chat environments Should the Chat Display During All Hours? Yes No Which Days Should the Chat not be Shown in the Website Widget? Monday Tuesday Wednesday Thursday Friday Saturday Sunday Chat Start Time Provide a Time in the HH:MM AM/PM format Chat End Time Provide a Time in the HH:MM AM/PM format Should the Chat Display On All Pages the Website Widget is On? Yes No, on all pages except: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. No, on selected pages only: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Website Widget Form Configuration Which Form Should be Connected to this Website Widget? Provide the Name of an Existing Form Should the Form Display During All Hours? Yes No Which Days Should the Form not be Shown in the Website Widget? Monday Tuesday Wednesday Thursday Friday Saturday Sunday Form Start Time Provide a Time in the HH:MM AM/PM format Form End Time Provide a Time in the HH:MM AM/PM format Should the Form Display On All Pages the Website Widget is On? Yes No, on all pages except: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. No, on selected pages only: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Website Widget Callback Form Configuration Which Callback Form Should be Connected to this Website Widget? Provide the Name of an Existing Callback Form Should the Callback Form Display During All Hours? Yes No Which Days Should the Callback Form not be Shown in the Website Widget? Monday Tuesday Wednesday Thursday Friday Saturday Sunday Callback Form Start Time Provide a Time in the HH:MM AM/PM format Callback Form End Time Provide a Time in the HH:MM AM/PM format Should the Callback Form Display On All Pages the Website Widget is On? Yes No, on all pages except: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. No, on selected pages only: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Website Widget Callback Form Configuration Welcome Message Display Mode All pages except: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Selected pages only: You can provide page types, like blog posts, or URLs. You may use an * as a wildcard in URLs. Ex: Website.com/case-studies* will show (or exclude) the chat on all case study pages. Welcome Message Image Bold Text Welcome Message Text Welcome Message Show Delay Immediately When Widget Loads 3 sec. After Widget Load 5 sec. After Widget Load 7 sec. After Widget Load 10 sec. After Widget Load 15 sec. After Widget Load 20 sec. After Widget Load 25 sec. After Widget Load 30 sec. After Widget Load 40 sec. After Widget Load 1 min. After Widget Load 2 min. After Widget Load Supplemental Files For Website Widget ChangesPlease make your file names distinguishable so your TWP Project Coordinator knows what each file is for. Drop files here or Select files Accepted file types: pdf, jpg, jpeg, png, doc, docx, xls, xlsx, zip, Max. file size: 16 MB, Max. files: 10. Is there anything else you want us to know for Your Website Widget Changes?You can put any extra information you think would help us implement your change requests here.PhoneThis field is for validation purposes and should be left unchanged.
